FAQ on our Rapid Antigen Tests

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Frequently Asked Question

The below section has a series of frequenly asked question relating to our test types. Click each section to expand the question. For any suggestion or to ask question that do not appear on this section please visit our contact page for more ways to get in touch.

COVID

This could be because:

There aren't enough intact viral particles present in your sample. The antigen test can’t detect the presence of the virus without enough intact particles present, which can produce a negative result.

There is a low viral load in your body, which the PCR will detect and return as a positive result, but the antigen test will not.

There was an error in the sampling for the PCR. This is rare, but can happen when there is a related coronavirus present in your sample, which the PCR test recognises as positive.
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This could be because:

There are not enough intact viral particles present in your sample. The antigen test can’t detect the presence of the virus without enough particles present, which can produce a negative result.

There is a low viral load in your body, which the PCR will detect and return as a positive result, but the antigen test will not.

There was an error in the sampling for the PCR. This is rare, but can happen when there is a related coronavirus present in your sample, which the PCR test recognises as positive.Typically if you are asymptomatic, you have a lower viral load, which means fewer intact viral particles will be present in your sample.

This could be because:

There was a time lag between when you took the PCR test and the antigen test. If you took the antigen test first, and took the PCR test a day or two after, your immune system may have cleared the virus by the time you took the PCR.

There was a possible contamination from taking something that affected the accuracy of the antigen test, which led to a false positive (e.g. food, drink, toothpaste consumed within 30 mins before taking the test).

The antigen test was taken either too early or too late in the infectious phase, producing a false positive.

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